RETURN AND EXCHANGE POLICY

Dear Customers,

Thank you for choosing Aquarium Products India for your shopping needs. We appreciate your trust in us. Please take a moment to review our return policy for a clear understanding of our processes.

Return Policy:

1. Eligibility for Returns:
- Returns will only be accepted under specific conditions, and approval is at the sole discretion of GSM Aquarium Products India LLP.
- To be considered for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Non-Returnable Items:
- Certain items are non-returnable, including Aquarium Tanks, Thermometer & Heaters,     Regulators.
- Personalized or custom-made items cannot be returned unless there is a manufacturing defect or an error on our part.

3. Return Approval Process:
- To request a return, please contact our customer service team at 8896274274 within 1 days of receiving your order.
- Provide your order number, a detailed explanation of the reason for the return, and any relevant photographs if applicable.
- Approval for returns is at the sole discretion of Aquarium Products India, and we reserve the right to deny returns based on our assessment.

4. Video Confirmation:
- Prior to shipping, we conduct a video confirmation of the product to ensure accuracy and quality.
- A video of your product being packed will be shared with you before the item is dispatched. This ensures that the right product reaches you in perfect condition.

5. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of your item.

6. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

7. Exchanges:
- We do not offer direct exchanges. If you need a different item, please place a new order and return the original item for a refund.

8. Refund Exceptions:
- In some cases, certain refunds may be subject to a restocking fee or may not be eligible for a full refund. This will be communicated to you during the return process.

Contact Us:
If you have any questions or concerns about our return policy, please feel free to contact our customer service team at info@mayurdevaquascaper.com

Thank you for choosing GSMAPI. We appreciate your understanding and cooperation.

Sincerely,
Aquarium Products India