SHIPPING POLICY

Please note that this shipping policy is based on our current best practices and may be updated as needed.

1. General Shipping Information
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 2 - 3 business days, excluding weekends and holidays. Shipping times vary based on the destination, shipping carrier, and selected shipping method. We do not guarantee delivery times as they depend on external factors beyond our control, such as weather conditions and carrier delays. Customers are responsible for providing accurate shipping information; incorrect addresses may result in delays or undeliverable packages.

2. Shipping Charges
Shipping charges vary based on the product category, delivery location, and shipping method selected at checkout. Some products may include shipping costs in the product price, while others may require additional shipping fees. Special delivery requests, including expedited, oversized, or fragile-item shipments, may incur additional charges, which will be clearly communicated during checkout. These charges are non-refundable unless otherwise stated.

3. Liability for Damages During Shipping
We take great care in packaging and shipping your orders to ensure they arrive safely. However, we are not liable for any damages that occur during transit. Once the order has been shipped and handed over to the carrier, the responsibility for the product's condition is transferred to the shipping provider. If your package arrives damaged, please document the damage with photos and contact the carrier directly to file a claim. We will assist in the claims process to the best of our ability but cannot guarantee resolution.

4. Special Deliveries & Additional Charges
For special delivery requests, including express shipping, scheduled deliveries, white-glove service, or specific handling instructions, additional charges may apply. These fees will be clearly outlined at checkout or communicated separately before shipping. If a special delivery request is required after the order is placed, it may cause processing delays.

5. Fragile & Oversized Products
Certain products, including fragile or oversized items, require special handling and shipping considerations. These products may have additional shipping charges due to their size, weight, or need for extra packaging materials. Fragile items will be packed with enhanced protective measures to minimize the risk of damage during transit.

While we take precautions, we are not liable for damages occurring during shipping. If you receive a damaged fragile or oversized item, please document the damage with photos and contact the shipping carrier to file a claim. Additionally, delivery of oversized products may require special coordination with the carrier, and additional delivery fees may apply for handling and scheduling.

6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and estimated delivery date of your package. If you do not receive a tracking number within the expected timeframe, please contact our customer support team.

7. Lost, Delayed, or Undeliverable Shipments
While we work with reliable shipping carriers, we are not responsible for delays due to external factors such as weather conditions, customs processing, labor strikes, or carrier issues. If your order is significantly delayed, please reach out to the carrier for updates. If a package is marked as "delivered" by the carrier but is not received, we are not responsible for replacement or refund. We encourage customers to check with neighbors, building management, or local delivery offices in such cases.

For undeliverable packages due to incorrect addresses, failed delivery attempts, or refusal by the recipient, additional shipping fees may apply for reshipment. If the customer opts for order cancellation in such cases, the original shipping fee will not be refunded.

8. Contact Us
For any questions related to shipping, please contact our customer support team at info@mayurdevaquascaper.com. Our team is available to assist with tracking inquiries, shipping issues, and general shipping-related concerns.

Thank you for shopping with GSM Aquarium Products India!

This shipping policy has been prepared to the best of our knowledge and reflects our current shipping practices for GSM Aquarium Products India. We strive to ensure timely and safe delivery of all orders; however, shipping times and costs may vary based on location, carrier availability, and unforeseen circumstances. We reserve the right to update this policy as needed to improve our services and comply with regulations.