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Welcome to Aquarium Products India ("Aquarium Products India", "we", "our", or "us").
This Warranty, Guarantee, After-Sales Service & Product Disclaimer Policy governs all purchases made through our website, marketplaces, retail stores, distributors, exhibitions, social media platforms, WhatsApp orders, and any other official sales channel operated by Aquarium Products India.
By placing an order with Aquarium Products India, the customer acknowledges that they have carefully read, understood, and agreed to all terms contained within this policy.
For the purposes of this Policy:
Customer means the purchaser of any product from Aquarium Products India.
Manufacturer means the original company that manufactures the product.
Manufacturer Warranty means the warranty officially provided by the product manufacturer.
Product means any item purchased through Aquarium Products India.
Consumables include filter media, chemicals, foods, fertilizers, medications, CO₂ refills, test reagents, cartridges, bulbs, batteries, and similar items.
Spare Parts mean replacement components sold separately.
Installation means any assembly, plumbing, electrical connection, mounting, fitting, programming, calibration, or setup of a product.
This policy applies to every purchase unless another written agreement specifically states otherwise.
Any purchase constitutes unconditional acceptance of this policy.
Products sold by Aquarium Products India generally fall into one of the following categories:
These include products from manufacturers that provide an official warranty.
Examples include (but are not limited to):
Seachem
EHEIM (Germany)
JBL (Germany)
Fluval
SICCE (Italy)
OASE (Germany)
ADA
Chihiros
Twinstar
Aquael
Dennerle
Tropica
Aqua Medic
and any other brand specifically stating a manufacturer warranty.
Warranty for these products is governed solely by the manufacturer's official warranty policy.
Aquarium Products India does not extend, enlarge, modify, or replace any manufacturer's warranty.
Certain imported Chinese, OEM, generic, unbranded, budget, promotional, clearance, or specially imported products may not include any manufacturer warranty.
Where the product page states:
No Warranty
No Manufacturer Warranty
Sold As-Is
No Free Service
the product shall be supplied strictly on those terms.
Such products shall not be eligible for free repairs, replacements, warranty claims, or service unless required by applicable law.
For products carrying an official manufacturer warranty:
Warranty duration shall be that declared by the manufacturer.
Warranty shall cover only manufacturing defects accepted by the manufacturer.
Warranty approval remains solely at the discretion of the manufacturer or authorised service centre.
Aquarium Products India acts only as the seller and facilitator.
A warranty does not automatically entitle the customer to:
refund,
replacement,
exchange,
upgraded model,
compensation,
reimbursement of installation expenses.
The manufacturer reserves the right to:
inspect,
repair,
replace defective components,
refurbish,
reject the claim,
in accordance with its official warranty terms.
Products sold without warranty are sold strictly on an "AS IS", "WHERE IS", and "WITH ALL FAULTS" basis.
The customer accepts all risks associated with ownership and use after delivery.
No implied warranty of merchantability, durability, uninterrupted operation, fitness for a particular purpose, or future performance shall apply except where such exclusion is prohibited by applicable law.
Before purchasing, customers are responsible for:
reading the product description,
reviewing technical specifications,
confirming dimensions,
verifying compatibility,
understanding installation requirements,
ensuring electrical compatibility,
selecting the appropriate model,
determining suitability for their aquarium.
Incorrect product selection by the customer shall not constitute grounds for return or replacement.
Immediately upon delivery, customers should:
inspect outer packaging,
inspect accessories,
inspect product condition,
verify model,
verify quantity,
check for transit damage.
Customers are strongly advised to record a continuous unboxing video beginning before opening the sealed package.
Claims relating to transit damage, missing accessories, or incorrect products may require:
continuous unboxing video,
photographs,
invoice,
shipping label,
packaging images.
Failure to provide reasonable supporting evidence may result in rejection of the claim.
Installation is entirely the responsibility of the customer or their chosen installer.
Aquarium Products India shall not be liable for any damage arising from:
incorrect installation,
improper assembly,
accidental dropping,
excessive tightening,
improper plumbing,
incorrect wiring,
mounting failures,
incorrect programming,
unsuitable accessories,
incompatible fittings,
failure to follow instructions.
Any product that becomes cracked, chipped, bent, broken, scratched, dented, burnt, cut, or otherwise damaged after delivery due to customer handling shall not be eligible for warranty or replacement.
Warranty shall become void where damage results from:
voltage fluctuations,
power surges,
incorrect voltage,
extension board failure,
inverter malfunction,
generator fluctuations,
improper earthing,
reverse polarity,
electrical misuse.
Customers are advised to use surge protection where appropriate.
Warranty shall not cover damage caused by:
water entering electrical components,
improper sealing,
overflowing aquariums,
submerging non-submersible equipment,
exposure to rain,
moisture due to negligence.
Pumps, filters, wave makers and similar equipment must never be operated without water unless specifically permitted by the manufacturer.
Damage due to dry running is excluded from warranty.
Warranty shall not apply where products are damaged due to:
acids,
solvents,
bleach,
alcohol,
corrosive chemicals,
improper cleaning agents.
Freshwater equipment used in marine or reef systems contrary to manufacturer recommendations shall not be covered.
Warranty becomes void if the customer:
opens sealed equipment,
removes factory seals,
modifies wiring,
drills holes,
cuts cables,
installs non-approved parts,
alters firmware,
repairs independently,
permits unauthorised repair.
Unless specifically stated, consumable items are not covered under warranty.
Examples include:
fish food,
filter cartridges,
biological media,
activated carbon,
fertilizers,
medications,
test kits,
resins,
replacement bulbs,
CO₂ cylinders,
batteries.
Where spare parts are available:
they are sold separately,
stock availability is not guaranteed,
prices may change,
shipping charges apply,
installation charges apply where relevant.
Broken spare parts caused by customer handling shall not be replaced free of cost.
Out-of-warranty products may be repairable.
Repairs are subject to:
technician availability,
parts availability,
labour charges,
inspection charges,
courier charges.
Repair is not guaranteed merely because a product is submitted.
Customers should provide:
invoice,
order number,
photographs,
videos,
serial number,
description of fault.
Additional information may be requested.
Products may need to be returned for inspection before any decision is made.
The manufacturer may determine that:
no defect exists,
damage resulted from misuse,
warranty is applicable,
only repair is appropriate,
replacement parts are chargeable.
Their technical findings shall govern the claim.
Warranty shall not apply to:
accidental damage,
cosmetic scratches,
misuse,
abuse,
negligence,
improper maintenance,
improper storage,
overheating,
corrosion,
flooding,
pest damage,
fire,
natural disasters,
commercial misuse,
unauthorised repairs,
transportation after delivery,
normal wear and tear.
Returns or replacements shall not be accepted merely because:
the customer changed their mind,
incorrect model was ordered,
product no longer required,
expectations changed,
colour variation,
packaging variation,
minor cosmetic imperfections that do not affect functionality.
To the maximum extent permitted by applicable law, Aquarium Products India shall not be liable for:
loss of fish,
livestock mortality,
plant loss,
shrimp loss,
coral loss,
property damage,
aquarium leaks,
furniture damage,
flooring damage,
business interruption,
indirect losses,
consequential losses,
incidental damages,
loss of profits,
emotional distress,
third-party claims arising from product use.
Where liability cannot legally be excluded, it shall not exceed the purchase price of the affected product.
Images are for illustration purposes only.
Actual products may differ in:
colour,
finish,
packaging,
labels,
accessories,
due to manufacturer revisions.
Manufacturers may update specifications without prior notice.
Aquarium Products India reserves the right to ship revised versions supplied by the manufacturer.
Aquarium Products India shall not be liable for delays or failures caused by:
natural disasters,
floods,
earthquakes,
pandemics,
war,
strikes,
customs delays,
government restrictions,
transport disruption,
supplier shortages.
Fraudulent warranty claims may result in:
claim rejection,
cancellation of warranty processing,
refusal of future service,
legal action where appropriate.
This policy shall be governed by the laws of the Republic of India.
Nothing in this policy is intended to limit or exclude any non-waivable rights available to consumers under applicable law.
Aquarium Products India reserves the right to modify, amend, update, or replace this policy at any time without prior notice. The version published on the website at the time of purchase shall apply to that purchase unless otherwise required by law.
For warranty assistance, customers may contact Aquarium Products India through our official customer support channels listed on our website.
By placing an order, the customer acknowledges and agrees that:
they have read this policy in full;
they understand that warranty coverage varies by manufacturer and product;
only products carrying an official manufacturer warranty are covered under that manufacturer's terms;
products expressly sold without a manufacturer warranty are supplied on an "As Is" basis;
damage caused by improper installation, accidental breakage, misuse, electrical faults, unauthorised modifications, neglect, or failure to follow instructions is the customer's responsibility;
spare parts, where available, may be supplied only at additional cost; and
they accept these terms as a condition of purchase.
Please place your order only if you understand and agree to this Warranty, Guarantee, After-Sales Service & Product Disclaimer Policy.
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